Terms of Service

Effective date: 20 August 2026

Business name: KAKAS KICKS s. r. o.
Legal form: Limited liability company (spoločnosť s ručením obmedzeným)
Registered office: Sídl. M. Corvina 1579/10, 932 01 Veľký Meder, Slovakia
IČO: 57769711
DIČ: 2123017897
Email: info@kakaskicks.com
Website: www.kakaskicks.com

1. General Provisions

These Terms of Service (“Terms”) govern purchases made through the KAKAS KICKS s. r. o. online store and define the rights and obligations of the seller and the customer.

By placing an order through our online store, the customer confirms that they have read and understood these Terms and agrees to be bound by them.

These Terms apply together with applicable laws of the Slovak Republic and European Union consumer protection legislation.

2. Products

All products offered through our online store are sold as new and original unless explicitly stated otherwise on the relevant product page.

Product photographs and images are provided for illustrative purposes. Actual colors, shades, packaging, and minor product details may differ slightly due to manufacturing variations, device displays, lighting, or other technical factors.

We make reasonable efforts to ensure that product descriptions, prices, sizes, and availability displayed on our website are accurate.

Product availability cannot always be guaranteed. If a product becomes unavailable after an order has been placed, we will inform the customer as soon as reasonably possible and, where applicable, offer an alternative solution or issue a refund for the unavailable product.

3. Prices and Payment

All prices displayed in our online store are stated in euros (EUR) and include applicable taxes unless explicitly stated otherwise.

Available payment methods may include:

• Cash on delivery (COD)
• Credit or debit card
• Online payment services
• Other payment methods displayed during checkout

The available payment methods may vary depending on the customer’s country, delivery method, or other circumstances.

The total price payable by the customer, including applicable shipping charges and other costs, is displayed before the order is finalized.

The customer is responsible for reviewing the total price before submitting the order.

4. Ordering Process

To place an order, the customer must provide complete, accurate, and truthful information necessary for processing and delivering the order, including their name, shipping and/or billing address, email address, and telephone number.

After placing an order, the customer will receive an electronic confirmation at the email address provided during checkout.

The seller reserves the right to reject or cancel an order where justified, including in cases where:

• Fraudulent activity or misuse is reasonably suspected
• An obvious pricing or technical error has occurred
• The ordered product is unavailable
• The customer has provided incomplete or clearly incorrect information
• The order cannot reasonably be fulfilled for reasons beyond the seller’s control

If payment has already been received for an order that is subsequently cancelled by the seller, the relevant amount will be refunded to the customer.

5. Shipping and Delivery

Orders are delivered using courier, parcel delivery, or pickup-point services offered during checkout, which may include providers such as Packeta, DPD, GLS, or other logistics partners.

Available delivery methods, shipping costs, and estimated delivery times are displayed during the ordering process.

Estimated delivery times are indicative and may vary depending on product availability, destination, courier operations, public holidays, and other circumstances.

The seller is not responsible for delays caused solely by courier services, customs procedures, incorrect delivery information provided by the customer, force majeure events, or other circumstances outside the seller’s reasonable control, without prejudice to the customer’s mandatory statutory rights.

The customer should provide accurate delivery information and cooperate where reasonably necessary to ensure successful delivery.

6. Right of Withdrawal

Consumers have the right to withdraw from a distance contract within 14 days without providing a reason, subject to the conditions and exceptions established by applicable consumer protection legislation.

The withdrawal period generally expires 14 days after the day on which the consumer, or a third party designated by the consumer other than the carrier, receives the goods.

To exercise the right of withdrawal, the customer must inform us of their decision to withdraw from the contract by an unequivocal statement within the applicable withdrawal period.

Customers may contact us at:

info@kakaskicks.com

The customer must return the goods without undue delay and in accordance with the applicable legal requirements.

The customer may inspect the goods only to the extent necessary to establish their nature, characteristics, and functionality. The customer may be responsible for any diminished value resulting from handling beyond what is necessary for such inspection.

Unless otherwise required by law, the direct cost of returning the goods is borne by the customer.

If the withdrawal is valid, payments received from the customer will be refunded in accordance with applicable law. We may withhold reimbursement until we have received the returned goods or until the customer provides evidence that the goods have been sent back, whichever occurs first, where permitted by law.

Refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed with the customer.

The statutory right of withdrawal may not apply to certain categories of goods specified by applicable law, including certain personalized or custom-made products.

7. Liability for Defects and Consumer Rights

Customers are entitled to statutory rights relating to defective goods in accordance with applicable Slovak and European Union consumer protection legislation.

The seller is responsible for defects to the extent required by applicable law.

Statutory rights relating to defective goods do not generally cover damage caused by:

• Normal wear and tear
• Improper use or handling
• Failure to follow appropriate care instructions
• Mechanical damage caused by the customer
• Unauthorized modification or repair
• Damage occurring after delivery due to circumstances for which the seller is not responsible

To report a defect or submit a complaint, customers should contact:

info@kakaskicks.com

Customers should provide their order number, a description of the issue, and, where appropriate, photographs or other information that may help us assess and process the claim.

Nothing in these Terms limits or excludes mandatory consumer rights provided by applicable law.

8. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

To the maximum extent permitted by law, the seller is not responsible for indirect or consequential losses resulting from circumstances outside its reasonable control.

Any limitations contained in these Terms shall not affect mandatory statutory rights available to consumers under Slovak or European Union law.

9. Data Protection

Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Personal data necessary for processing an order may be processed for purposes including order fulfilment, payment processing, delivery, customer communication, accounting, and compliance with legal obligations.

Where necessary for fulfilling an order, relevant personal data may be shared with payment processors, courier and logistics providers, and other service providers involved in completing the transaction.

Further information about the collection and processing of personal data is available in our Privacy Policy.

10. Intellectual Property

Unless otherwise stated, the content of the KAKAS KICKS online store, including text, graphics, branding, logos, website design, and original content, is protected by applicable intellectual property laws.

Such content may not be copied, reproduced, distributed, or commercially used without prior authorization, except where permitted by applicable law.

Third-party trademarks, product names, and logos remain the property of their respective owners.

11. Governing Law and Dispute Resolution

These Terms and contractual relationships between the seller and the customer are governed by the laws of the Slovak Republic, without prejudice to any mandatory consumer protection rights granted to consumers under applicable European Union legislation.

Consumers may have the right to seek alternative dispute resolution through the competent Slovak alternative dispute resolution entity in accordance with applicable legislation.

Where a dispute cannot be resolved amicably or through an applicable alternative dispute resolution procedure, it may be submitted to the competent court in accordance with applicable law.

12. Changes to These Terms

We reserve the right to amend or update these Terms where necessary, including due to changes in legislation, our services, payment methods, delivery methods, or business operations.

The version of the Terms applicable to an order is generally the version in effect at the time the order was placed, unless otherwise required by law.

The current version of these Terms will be available on our website together with its effective date.

13. Contact

For questions regarding orders, returns, complaints, or these Terms, please contact:

KAKAS KICKS s. r. o.
Sídl. M. Corvina 1579/10
932 01 Veľký Meder
Slovakia

IČO: 57769711
DIČ: 2123017897
Email: info@kakaskicks.com
Website: www.kakaskicks.com